Refund & Returns Policy

At The Game Team, we want you to be satisfied with your purchase. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it. Items must be unused, unworn where applicable, and returned in their original packaging with any included tags, accessories, or documentation.

You will also need to provide your order number, receipt, or other valid proof of purchase.

How to Request a Return

To request a return, please contact us at contact@thegameteam.site with your order details and a description of the reason for your return.

If your return is approved, we will provide you with instructions on how and where to send the item.

Items returned without contacting us and receiving return instructions beforehand may not be accepted.

You can contact us at contact@thegameteam.site if you have any questions regarding returns.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible.

Please provide your order number and, where appropriate, photographs showing the issue. We will review the situation and work with you to resolve it.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, condition, or applicable legal requirements.

Returns may not be accepted for items that have been used, damaged after delivery, altered, or are not returned in their original condition and packaging.

Sale items and gift cards are also non-returnable unless otherwise required by applicable law.

If you are unsure whether a particular item is eligible for return, please contact us before sending it back.

Exchanges

If you would like to exchange an item for a different product, the standard process is to return the original item, subject to the return conditions above, and place a separate order for the replacement item.

Canadian Consumer Rights

Nothing in this policy affects your statutory rights under applicable Canadian consumer protection law.

Where applicable, customers may have cancellation and return rights under the Consumer Contracts Regulations 2013 for eligible distance purchases. These rights may include a 14-day cancellation period, subject to applicable exceptions.

Where a statutory cancellation right applies, the item should generally be returned within the required period and in accordance with the applicable legal requirements.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will normally be issued to the original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to process and display the refund in your account.

If you have not received your refund after the applicable processing period, please contact us at contact@thegameteam.site.

Contact Information

Business Name: The Game Team Ltd
Email: contact@thegameteam.site
Phone: +1 250 389 1947
Address: 10 Alma Pl, Victoria, BC V8V 2C4, Canada
Website: thegameteam.site